Legal
Privacy Policy
How we collect, use, and protect your information.
Last updated: June 29, 2026
Overview
This Privacy Policy explains how Restoration Services GTA ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website, request a quote, or engage our restoration services. We are committed to handling your information responsibly and in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.
By using this website or our services, you consent to the practices described in this policy.
Information We Collect
We collect only the information we need to respond to your request and deliver our services. This may include:
- Contact details you provide through our forms or by phone or email, such as your name, phone number, email address, and property address.
- Details about your property and the damage or service you are requesting.
- Insurance and claim information you choose to share so we can coordinate billing with your insurer.
- Technical and usage data automatically collected when you browse the site, such as your IP address, browser type, and the pages you view.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide estimates.
- Schedule, perform, and document restoration work.
- Coordinate and bill your insurance company where applicable.
- Improve our website, services, and customer communications.
- Meet legal, regulatory, and contractual obligations.
How We Share Information
We do not sell your personal information. We may share it with trusted service providers who help us operate (for example, scheduling, payment processing, and IT providers), with your insurance company and adjuster when you ask us to coordinate a claim, and where required by law or to protect our legal rights. Any third parties we work with are expected to protect your information consistent with this policy.
Cookies & Analytics
We use Google Analytics 4 to understand how visitors use our site and Google Ads conversion measurement to see which ads lead to enquiries. These services set cookies and process limited usage data such as your IP address, device, and the pages you view. When you first visit, a banner lets you accept or reject analytics and advertising cookies, and we apply Google Consent Mode so your choice is respected. You can change or withdraw your consent at any time using the "Cookie settings" link in the site footer, or by controlling cookies through your browser settings. Our host may also keep basic server logs to operate and secure the site.
Data Retention & Security
We retain personal information only as long as necessary for the purposes described above or as required by law, insurance, and accounting obligations. We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse.
Your Rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccuracies, or withdraw your consent to certain uses. To make a request, contact us using the details below. We will respond within a reasonable time.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at emergency@restorationservicesgta.ca or (416) 639-6242.
NEED EMERGENCY RESTORATION?
Secondary damage starts within 24 hours. Our certified crews are on call across the GTA, 24/7.